Delivery & Returns

Pyjamas and bathrobes 

We are confident you will love your Lilala KIDS purchase that we offer a money-back Satisfaction Guarantee on all pyjamas and bathrobes. If for some reason you are not 100% satisfied with your purchase of these items we will refund your money. Simply return to us the garment(s) in their original condition (unworn) and with original packaging within 21 days of delivery. To enable us to process your refund please include your name, address, invoice/order number and reason for your return. Refunds will be credited to the card on which payment was made. We will also cover the cost of postage for returned orders... just send us a copy of the receipt to be reimbursed. Please note that it is the sender’s responsibility to ensure that goods arrive safely. Our postal address for returns is:

Lilala KIDS Europe
Apartado 24
EC Castelo de Vide
7320-999 Castelo de Vide
Portugal

or

Lilala KIDS Australia
58 Leeds Rd
Mt Waverley, Vic 3149
Australia

Delivery times

Stock we have on hand will be dispatched the same day of order from our storage facility in Portugal. Delivery times vary and a tracking number will be provided.

  • Within Portugal - delivery within 1-4 working days
  • Within Europe - delivery within 3-5 working days
  • Rest of the world - delivery within 5-9 working days

    International orders

    We love our international customers but customers must be aware of any additional taxes (import/customs duties) that may be added. These costs are not covered by Lilala KIDS.